Question 1

What's included in the 12-month warranty?

Accepted Answer

Cover for any hardware fault that develops through normal use — including battery, screen, charging, speakers, microphones, cameras and connectivity. Repairs and replacements are free of charge for the duration of the warranty.

Question 2

Does the warranty cover accidental damage?

Accepted Answer

No. Drops, water damage, cracked screens caused by mishandling and other accidental damage aren't covered. We do offer phone insurance separately for this kind of cover.

Question 3

How do I make a warranty claim?

Accepted Answer

Email our support team with your order number and a short description of the issue. We'll triage within one working day, arrange a free returns label and either repair or replace the device — whichever is faster.

Question 4

Can I extend my warranty?

Accepted Answer

Yes. You can upgrade to a 24-month warranty at checkout for a small additional fee. We'd recommend it if you tend to keep phones for the long haul.

Question 5

Is the warranty transferable if I sell my phone on?

Accepted Answer

The warranty is tied to the original purchase order rather than the device, so it sadly can't be transferred to a new owner.

Question 6

What happens if my phone can't be repaired?

Accepted Answer

If we can't repair the device economically, we'll replace it with the same or an equivalent model. If no equivalent is available, we'll issue a full refund instead.

Question 7

Do second-hand phones from condition 'Good' get the same warranty?

Accepted Answer

Yes — Like New, Pristine, Very Good and Good all ship with the same 12-month warranty as standard. Cosmetic grading does not affect functional cover.

Question 8

Will I be without a phone while it's repaired?

Accepted Answer

Repairs are typically completed within 5 working days from the moment your phone reaches our workshop. We'll keep you updated by email at every step.

Condition grade	Standard warranty	Notes
Brand New	Manufacturer warranty	Sealed devices carry the original manufacturer's warranty (typically 12 months).
Like New	12 months	Identical cover to all other second-hand grades.
Pristine	12 months	Identical cover to all other second-hand grades.
Very Good	12 months	Identical cover to all other second-hand grades.
Good	12 months	Identical cover to all other second-hand grades.
Poor / Salvage	3 months	Reduced cover reflecting heavier prior use; not stocked by default.

12-month warranty on every second-hand phone

What's covered

What's not covered

How to make a warranty claim

Get in touch

Send it back

Repair or replace

24-month warranty upgrade

Warranty by condition grade

Warranty FAQ

Shop second-hand, with confidence