45 days to change your mind

That's nearly seven weeks to make absolutely sure your new phone is the right fit. Use it like you would any other device — make calls, take photos, install your apps. As long as it comes back in the condition it left us, we'll refund you in full.

1. 1

   Request a return

   Email our team with your order number and we'll send you a free Royal Mail returns label by reply.

2. 2

   Sign out of your accounts

   Sign out of iCloud / Google, factory-reset the device and remove your SIM. We'll do a full wipe again on arrival.

3. 3

   Pack and post

   Use the original box if you can. Drop the parcel at any Royal Mail Customer Service Point or Post Office.

• Refunds are processed within 3 working days of your phone arriving back at the workshop
• Funds typically clear in your account within 5–7 working days of processing
• We refund to the original payment method you used at checkout
• Klarna and Clearpay orders are credited back through their dashboards automatically
• You'll get an email confirmation the moment your refund is sent

Faulty devices are extremely rare — every phone is tested before dispatch — but if you spot an issue, just let us know straight away. You're covered by our 12-month warranty, and any return for a confirmed fault is on us.

• Free pre-paid returns label provided by email
• We aim to repair, replace or refund within 5 working days of the phone arriving
• Choose between repair, replacement or full refund — your call
• If we can't replace with the same model, we'll offer the closest equivalent

The fastest way to swap models is to return the original device for a full refund and place a new order at the same time — that way the new phone ships immediately rather than waiting for the return to arrive. Our team can help if you'd like a hand picking the right alternative.